Tag Archives: abusive language

Continuing Thoughts about Abusive Language at Work

As a queer, trans person of color, when I think of someone aiming abusive language at me, I immediately think of deeply hateful racist, homophobic, transphobic language. Words of sexual violence, people telling me that the world would be better off if I were dead, being told that I am less than human. I have not personally experienced that, but I know that others like me have, and so the potential for that is always in the back of my mind.

As irrational as it is, when I was told that I’ll just have to deal with abusive language at work, that’s what I thought of. Being called an idiot, or being yelled at because the person is frustrated with the company is one thing — something that will probably upset me, but something that I can deal with. But emotionally, it felt as though I were being told that I must deal with the rest, and that was unacceptable. Continue reading

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This Job Is Not Pisces-Friendly

I was told on Friday that handling abusive language is simply part of the job. No rudeness or irritation or anything that isn’t strictly professional is allowed, and we can’t transfer the caller to a supervisor unless the person makes direct threats of violence — a pattern of either will lead to being fired. I can’t tell you how nervous and, well, unsupported that makes me feel. I’ve never been in a situation like that before, even though the rest of the people in the class seemed to take that as being pretty standard. Nowhere I’ve ever worked would have told me that I should just get used to be shouted and sworn at. I’m really not looking forward to training being over and having to actually start the job. Continue reading