Tag Archives: unsupported

This Job Is Not Pisces-Friendly

I was told on Friday that handling abusive language is simply part of the job. No rudeness or irritation or anything that isn’t strictly professional is allowed, and we can’t transfer the caller to a supervisor unless the person makes direct threats of violence — a pattern of either will lead to being fired. I can’t tell you how nervous and, well, unsupported that makes me feel. I’ve never been in a situation like that before, even though the rest of the people in the class seemed to take that as being pretty standard. Nowhere I’ve ever worked would have told me that I should just get used to be shouted and sworn at. I’m really not looking forward to training being over and having to actually start the job. Continue reading

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